Tax & Compliance FAQ

At Online Vape, we are fully committed to complying with federal, state, and international regulations to ensure safe and lawful transactions. Below are answers to some of the most common tax and compliance questions from our customers.

1. Do I have to pay sales tax on my order?

Yes. MyVpro collects sales tax in accordance with applicable state and local tax laws. Sales tax will be calculated automatically at checkout based on your shipping address.

2. Why am I charged tax even if my state doesn’t have sales tax?

Some states apply special vapor excise taxes in addition to or in place of standard sales tax. Depending on your state regulations, excise taxes may apply based on product type, nicotine concentration, volume, or wholesale cost.

3. Which states require excise taxes on vapor products?

Excise tax requirements vary by state. MyVpro automatically applies excise taxes where legally required based on your shipping destination. You may see excise tax charges separately displayed at checkout for transparency.

4. Are international orders subject to duties and taxes?

Yes. For all international orders:

  • Customs duties, VAT, import taxes, and brokerage fees are the sole responsibility of the customer.

  • These fees are not included in your MyVpro order total.

  • Customs clearance procedures and fees vary by country.

5. Is adult signature verification required for all orders?

Yes. In compliance with the federal PACT Act and all state regulations:

  • All vapor product orders require adult signature verification (21+) at the time of delivery.

  • The delivery driver will request a government-issued photo ID to verify age.

  • A $7.00 adult signature fee is applied to all qualifying shipments.

6. Do you ship to all U.S. states?

We currently ship to most U.S. states. However, due to state and local regulations, some locations prohibit the shipment of vapor products.

Please review our Shipping Policy for a full list of state restrictions and limitations.

7. Why was my order canceled due to shipping restrictions?

We are required to comply with all federal and state regulations. If your order contains products restricted by your state or local laws, or if your shipping address falls within a prohibited zone, we may cancel and fully refund your order to remain compliant.

8. How does MyVpro comply with the PACT Act?

We strictly adhere to the PACT Act and related federal and state requirements, which include:

  • Full age verification (21+)

  • Adult signature verification on all vapor shipments

  • Registration and reporting to state and federal agencies where applicable

  • Collection of excise taxes where required

  • Shipping restrictions by state law

9. How do I contact MyVpro for tax or compliance questions?

For further assistance, feel free to contact our Compliance Team:

πŸ“§ Email: service@myvpro.com

πŸ“ž Phone: (224) 864-7105